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International

 Department of Banking 

International Bank of Commerce (IBC) is committed to providing our customers superior service with a We Do More attitude. In keeping with that commitment, we encourage you to address any concerns or questions you may have about your account to any of our customer service respresentatives so that we may resolve your issues quickly and with the least amount of inconveniences.

Important Notice

IBC is licensed under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. IBC also engages in the money transmission business as an authorized delegate of American Express under Chapter 151 of the Texas Finance Code. After first contacting American Express, a customer that still has an unresolved complaint regarding the company’s money transmission activity or against IBC should contact the Texas Department of Banking through one of the means indicated below.

Department of Banking Contact Information:

Address:

Telephone:
Fax:
E-mail:
Website:

2601 North Boulevard, Suite 300
Austin, Texas 78705-4294
(877) 276.5554
(512) 475.1313
consumer.complaints@dob.texas.gov
www.dob.texas.gov

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