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 Department of Banking 

Important Notice

International Bank of Commerce (IBC) is committed to providing our customers superior customer service with a We Do More attitude. In keeping with that commitment, we encourage you to address any concerns or questions you may have about your account to any of our customer service representatives so that we may resolve your problems quickly and with the least inconvenience.

IBC is licensed under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. IBC also engages in the money transmission business as an authorized delegate of American Express under Chapter 151 of the Texas Finance Code. If you have a complaint regarding an American Express travelers cheque product, first contact the customer service division of American Express at 1-800-221-7282. After first contacting American Express, a customer that still has an unresolved complaint regarding the company’s money transmission activity or against IBC should contact the Texas Department of Banking through one of the means indicated below:

Department of Banking Contact Information:



2601 North Boulevard, Suite 300
Austin, Texas 78705-4294
(877) 276.5554
(512) 475.1313

For individual branch or In-Store listings in your city, use our Branch Locator.