The Secure Access Code is a one-time code that allows you to authenticate your Online Banking session. Your Secure Access Code will be delivered to you via e-mail, phone, or text. The one-time Secure Access Code is received within seconds but is only valid for 60 minutes.
If all of the contact information we have on file is inaccurate or out-of-date, you will not be able to proceed any further. Please contact Online Banking Support at 210-841-3000; be prepared to provide your email, cell phone, and/or home phone.
Safari (Desktop) 7 and up for OS X 10.9(Mavericks) & higher
Safari (Mobile) 5 and up for iOS 10 & higher
Android (Mobile) Lollipop 5.0 & higher
The browsers listed above have been tested and provide a reliable banking experience. Some of the listed browsers may have slight behavioral and cosmetic differences. We recommend always using the latest versions of Internet Explorer, Safari, Chrome, and Firefox. Click here to download the latest browsers.
If you choose not to register your computer, you will be asked to go through the security authentication to obtain a Secure Access Code upon each log in. You should not register a public computer or a computer that others might use outside of your control.
Your log in credentials will reset within 24 hours. Please contact Online Banking Support at 210-841-3000 during normal banking hours if this has occurred, and we will be happy to assist you.
Under Settings, click on Security Preferences. You will be asked to change your password: first enter your old password and then your new password. Click change password.
The app will inform you once the check or checks that you are depositing have been submitted. This does not mean that your deposit is complete. You should hold onto your deposited check until you see it posted on your bank statement. Checks may be rejected based on limits, quality of the image or other reasons found necessary by IBC Bank.
Typically checks will become available the next business day if deposited before 7 PM Central time. You can view your depositor's agreement for full details. ALL DEPOSITS ARE SUBJECT TO HOLD. THIS INCLUDES PAYROLL CHECKS
The app will review your submission. If the picture is not clear you will receive an error message informing you to retake the image. At that time you will need to recapture the images.
Yes, the system offers two-factor authentication requiring a Secure Access Code to complete the log in process. The system also has a built-in timeout feature that will log you out after 10 minutes of inactivity. Also, no account information is ever stored on your mobile device.
In the instance that your mobile device is lost, rest assured that no account data is ever stored on your device. You can have your mobile banking access disabled by calling 210-841-3000. It is best practice to refrain from storing your log in credentials on your device.
Click on Text Enrollment under Settings in your menu bar.
Fill in the appropriate information to enable and authorize; click Save.
Once prompted with enrollment success select Visit Preferences.
On the account preferences screen select Enabled to have text banking access on desired accounts. Give each account a unique 4 character display name and a display order.
The service itself is free; however, some expedited transactions do have minimal fees. The fee will be clearly listed on the screen. Only some payees offer the expedited services. Click here to view the Schedule of Fees.
Select Transactions from your online banking menu bar, select Bill Payment & Transfers, and then select the accounts you would like to enroll into bill pay.
