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FAQ

Checking & Savings

To apply for a business checking account, please visit your local branch and a representative will assist you. To find your nearest IBC Bank branch, go to https://www.ibc.com/atm-branch-locator
We are not currently able to open business accounts online. However, we are glad to help you at any of our branches. To find your nearest IBC Bank branch, go to https://www.ibc.com/atm-branch-locator
The minimum opening deposit for all business accounts is $100.
Documentation requirements vary by types of businesses. Aside from completing the Beneficial Ownership form, see below for other requirements per type of business:
  • Corporation: certificate of incorporation or Articles of Incorporation or Certificate of Formation, Certificate of Authority, and Taxpayer ID Number or Employer Identification Number
  • Limited Liability Corporation: Certificate of Organization or Certificate of Formation or Articles of Organization, Taxpayer ID Number or Employer Identification Number, and Company Regulations/Operating Agreement (if available)
  • Non-Profit Corporation: Certificate of Incorporation or Articles of Incorporation, Certificate of Authority, and Taxpayer ID Number or Employer Identification Number
  • General Partnership (GP): Partnership Agreement (if available), Assumed/Fictitious Name Certificate for GP/Joint Venture, if GP is an entity (a Corporation or a LCC) provide documentation required of that entity, Taxpayer ID Number or Employer Identification Number
  • Limited Partnership: Certificate of Limited Partnership, Limited Partnership Agreement, Taxpayer ID Number or Employer Identification Number
  • Escrow: Agency or Escrow Agreement, if Escrow is an entity (a Corporation or a LCC) provide documentation required of that entity, and Taxpayer ID Number or Employer Identification Number
  • Business Trust: Trust Documents - Trust Summary (Certificate) and Taxpayer ID Number for the Trust
 
For a foreign business that is established outside of the United States, an internal review of documentation is required. Please contact a sales representative for additional information.
You can order more checks by visiting your nearest IBC Bank branch or through this link: https://www.deluxe.com/. Or you never have to order checks again if you enroll for online banking where you can pay bills anytime, anywhere!
Yes! IBC Link is an invaluable tool in today's fast-paced, technology based business environment. With our Online Business Banking System, business banking is a snap! You can access multiple accounts using a standard web browser on a PC , mobile device or through our mobile app. To learn more about IBC Link, visit: https://www.ibc.com/business/treasury-management/online-business-banking
Please visit your local branch so a representative can assist you. To find your nearest IBC Bank branch, go to https://www.ibc.com/atm-branch-locator
To apply for a business savings account, please visit your local branch and a representative will assist you. To find your nearest IBC Bank branch, go to https://www.ibc.com/atm-branch-locator
Documentation requirements vary by types of businesses. Aside from completing the Beneficial Ownership form, see below for other requirements per type of business:
  • Corporation: certificate of incorporation or Articles of Incorporation or Certificate of Formation, Certificate of Authority, and Taxpayer ID Number or Employer Identification Number
  • Limited Liability Corporation: Certificate of Organization or Certificate of Formation or Articles of Organization, Taxpayer ID Number or Employer Identification Number, and Company Regulations/Operating Agreement (if available)
  • Non-Profit Corporation: Certificate of Incorporation or Articles of Incorporation, Certificate of Authority, and Taxpayer ID Number or Employer Identification Number
  • General Partnership (GP): Partnership Agreement (if available), Assumed/Fictitious Name Certificate for GP/Joint Venture, if GP is an entity (a Corporation or a LCC) provide documentation required of that entity, Taxpayer ID Number or Employer Identification Number
  • Limited Partnership: Certificate of Limited Partnership, Limited Partnership Agreement, Taxpayer ID Number or Employer Identification Number
  • Escrow: Agency or Escrow Agreement, if Escrow is an entity (a Corporation or a LCC) provide documentation required of that entity, and Taxpayer ID Number or Employer Identification Number
  • Business Trust: Trust Documents - Trust Summary (Certificate) and Taxpayer ID Number for the Trust
 
For a foreign business that is established outside of the United States, an internal review of documentation is required. Please contact a sales representative for additional information.
Because business accounts require document review, we do not offer online account opening. But we are glad to help you at any of our branches: https://www.ibc.com/atm-branch-locator
There is no service charge as long as a minimum daily balance of $500 or an average collected balance of $1,500 is maintained. If these balances are not maintained, the account is charged a $5.00 monthly service charge.
You may conduct two free teller counter withdrawals per month, additional teller withdrawals are $1.00 per transaction. You may conduct an unlimited number of ATM withdrawals. There is no service charge as long as a minumum daily balance of $500 or an average collected balance of $1,500 is maintained.
Interest is compounded and paid quarterly and calculated using the investable balance. A business savings account has a variable rate of interest. To earn interest, a minimum investable balance of $500 is required.
Yes. To do so, please contact your local branch so a representative can assist you. To find your nearest IBC Bank branch, go to https://www.ibc.com/atm-branch-locator.
 

Lending

IBC Bank is proud to be a community bank with local loan decisions and offers multiple types of business loans. Once you determine which loan you are interested in, please visit your local branch so a representative can guide you through the process. To find your nearest IBC Bank branch, go to https://www.ibc.com/atm-branch-locator.
Different documentation is required based on the business loan type. Please contact an IBC Bank representative for specific documentation requirements. To find your nearest IBC Bank branch, go to https://www.ibc.com/atm-branch-locator.
The interest rates vary and also depends on the length and type of loan. To find out more information on loan types and rates, please contact an IBC Bank representative. To find your nearest IBC Bank branch, go to https://www.ibc.com/atm-branch-locator.
IBC Bank is proud to be a community bank with local loan decisions and is committed to a fast and expedient process. The processing time will depend upon the specific documentation requirements for the type of loan you are applying for.
Not at this time. However, we are glad to help you at any of our branches. To find your nearest IBC Bank branch, go to https://www.ibc.com/atm-branch-locator.
 

Bank Cards

Your IBC Bank Instant Issue Visa Debit Card is provided and activated at the time you open your account at a branch.
Your PIN is activated when you open an account at a branch. To change your PIN, you can call the number on the back of your card and press option #3.
If your card is lost or stolen, or if you suspect fraudulent activity on your card, please call us immediately to the following number: Domestic Personal (1-866-902-5860)
Yes. There is a fee of $10.
Your IBC Bank Instant Issue Visa Debit Card is provided and activated at the time you open your account at a branch.
Yes. However, you will need to notify your local branch of your travel plans in advance so that you don't experience any disruption with the use of your card.
Yes. Please contact your local branch to add an authorized user.
You should receive your credit card within 7 to 10 business days after the application is approved.
 

Online Banking

On the ibc.com website home page, click on Secure Sign In (located in the top left corner of the page) and enter your User ID and select sign in. Select "I am a new user". Enter your User ID and click submit. Select your secure access code preferred contact method. A secure access code will be delivered to you. Enter the secure access code you received in the secure access code field. Establish your new password. Verify/update your Online Banking Profile and submit. Read the Online Banking Agreement and click "I accept".
On the ibc.com website home page, click "Sign-Up". Enter your account number and account type. You will be asked to enter several verification tokens to help us better verify your identity in the future. Once you have done so, click continue. Upon validation of your information, you will be asked to obtain a Secure Access Code. Your profile information will be displayed for review. Next, the Terms and Conditions will be displayed for your acceptance.
The Secure Access Code is a one-time code that allows you to authenticate your Online Banking session when you log in. Your Secure Access Code will be delivered to you via e-mail, phone, or text. The one-time Secure Access Code is received within seconds but is only valid for 60 minutes.
If any of the contact information we have on file is inaccurate or out-of-date, you will not be able to proceed any further. Please contact Online Banking Support at 210-841-3000; be prepared to provide information to properly verify your identity.
If you are using an older or otherwise unsupported browser, please install one of the following, in order to get the most out of IBC's website:
  • Best viewed on Google Chrome 38 and up
  • Microsoft Internet Explorer 11 and up
  • Microsoft Edge - all versions
  • Mozilla Firefox 27 and up
  • Safari (Desktop) 7 and up for OS X 10.9 (Mavericks) & higher
  • Safari (Mobile) 5 and up for iOS 5 & higher
  • Android (Mobile) Lollipop 5.0 & higher
There could be a number of different reasons, such as:
  • The browser cookies for Online Banking may have been removed.
  • You may be running a browser plug-in that automatically removes browser cookies when you close the browser.
  • Your account may require a Secure Access Code each time you log in.
  • You may have logged in with a different browser on the same registered computer.
  • You may have deleted and reinstalled the mobile banking app.
 

For security reasons, we reset all active registrations for all users.

No. However, if you choose not to register your computer, you will be asked to go through the security authentication process to obtain a Secure Access Code upon each log in. You should not register a public computer or a computer that others might use outside of your control.
Your log in credentials will reset within 24 hours. Please contact Online Banking Support at 210-841-3000 during normal banking hours (Mon - Fri: 8:30AM-5:30PM; Sat : 8:30AM -1:00PM; Sunday and Holidays: Closed) if this has occurred, and we will be happy to assist you.
To change your Online Banking password, first log in to your Online Banking account. Under Settings, click on Security Preferences. You will be asked to change your password: first enter your old password and then your new one. Then, enter your new password once more to confirm. Click change password.
 

Mobile Banking

Available to all IBC online banking customers, the app allows you to check balances, pay bills, make transfers, make deposits and find locations.
Yes. You will need to download the IBC Bank app and follow the instructions provided for mobile deposit.
Yes, please endorse with "For Mobile Banking Deposit Only". Please also include your signature on the back of the check you wish to deposit.
The app will inform you once the check or checks that you are depositing have been submitted. This does not mean that your deposit is complete. You should hold onto your deposited check until you see it posted on your account by checking online banking or on your bank statement. Checks may be rejected based on limits, quality of the image or other reasons found necessary by IBC Bank.
Yes. The app will prompt you to take a photo of both the front and back of the check.
The app will review your submission. If the picture is not clear you will receive an error message informing you to retake the image. At that time you will need to recapture the images.
Your deposit may not be available immediately. For accounts opened less than 30 days, the funds will be available on the 11th business day after the day of deposit. For accounts opened greater than 30 days, the funds may not be available until the 4th business day after the day of deposit. If a hold is placed on your mobile deposit, you will receive an email with the specific availabiltiy of your deposit.
Yes. The system offers two-factor authentication requiring a Secure Access Code to complete the log in process. The system also has a built-in timeout feature that will log you out after 10 minutes of inactivity. Also, no account information is ever stored on your mobile device.
In the instance that your mobile device is lost, rest assured that no account data is ever stored on your device. You can have your mobile banking access disabled by calling 210-841-3000. It is best practice to refrain from storing your log in credentials on your device.
No. You may enroll directly to Mobile Banking.
You can download the IBC Mobile Banking app by visiting the Apple App Store or Google Play and searching for IBC Bank. Data rates may apply.
 

Treasury Management

At IBC Bank, we offer tools that provide valuable, low-cost services for small and large businesses. You can rely on our knowledgeable and professional bankers to recommend the necessary tools to manage your daily operations. Such tools and services include: IBC Link, IBC Deposit Express, Payroll Cards, Repurchase Agreement Sweep, and Notifications and Alerts. To learn more about Treasury Management services, please visit: https://www.ibc.com/business/treasury-management
IBC Link is an invaluable tool in today's fast-paced, technology based business environment. With our Online Business Banking System, business banking is a snap! You can access multiple accounts using a standard web browser on a PC or mobile device, or through our mobile app.
 

Merchant Services

IBC Merchant Services powered by BASYS, makes accepting credit cards and debit cards convenient, safe & affordable. We offer services and solutions that include countertop terminals, virtual terminals, e-commerce, mobile, and point-of-sale, customized to fit any need. To learn more, visit: https://basyspro.com/bank-program-pages/ibc/
 

Insurance

Yes. For information about any of IBC Insurance Agency's products, please contact us at https://www.ibc.com/personal/insurance/contact-us and we will get back to you with responses to your inquiries.
Yes. All of our policies and services are available to the general public. We do encourage our clients to take advantage of all of IBC Bank’s available products and services.
Independent agents represent a number of different insurance companies/carriers and are not required to sell a particular product or service over others. This gives us the flexibility and independence to find the best product at the best price for you.
 
There are a number of advantages in dealing with an independent agency:
  • IBC Insurance agents will work with you to create a customized insurance program to protect your home, family and business
  • Our agents can save you time and money by shopping multiple carriers to find the best coverage and value available
  • All of your policies (home, auto, life, group health, business, etc.) can be serviced within our agency, providing a single contact for your insurance needs
  • We are able to move your policies to different carriers/companies as your insurance needs change or premiums increase, while still providing the consistent service and support you deserve
Generally speaking, insurance companies should provide the same pricing whether you go to them directly or through an independent agent. However, going through an independent agent has the added benefit of having a knowledgeable person in your corner who can help you choose the coverage that fits your needs as well as negotiate with the carrier to get the best value. Additionally, if the carrier raises premiums or decides not to renew your policy, you already have someone that is a familiar with your needs to find a replacement carrier, without having to start the process over with someone new.
While our corporate office is located in San Antonio, we also have agents in several other IBC Bank branches all over Texas, ready to talk to you on the phone or in person. You can call us at 1-800-443-3852 or fill out a request form on our website (https://www.ibc.com/personal/insurance/contact-us) to have one of our knowledgeable agents assist you.
The term “bundling” is widely used to refer to buying your home and auto insurance with the same carrier to save money, although most companies/carriers provide discounts for purchasing multiple policies for your home or business. However, bundling only really saves you money overall if all the policies are competitively priced. While there are many advantages to having multiple policies with the same carrier, sometimes it is necessary to have multiple carriers to get the best coverage at the best price.
This is a very common saying in the insurance world. Consumers want to be able to compare the quotes they receive and make an informed choice to protect their home, family, and business. Unfortunately, a direct comparison is rarely possible because most carriers have their own coverage forms, exclusions and options. For this reason, we highly recommend that you work with a knowledgeable agent who can assist in comparing quotes so you can make an informed choice to meet your needs.
The biggest thing to know when going to the internet to buy insurance is that, for the most part, when you fill out an application online, you are not able to buy a policy immediately. Usually this form is sent to multiple agencies, who will call or e-mail you to finish the quoting process. For home and auto policies, the necessary driver and claim history reports are not run until they verify the information with you. Business insurance requests usually require even more information to get a final quote. It is likely you will go through the same time and effort online as you would working with an independent agent, but without the advantages. For advantages of working with an independent agent, see the question above in the FAQs section.
Yes. IBC Insurance Agency is able to provide policies for all of your insurance needs with our extensive network of carriers and insurance companies. You can click HERE for a list of some of the policies we are able to provide. Please contact us for a complimentary consultation to help choose the policies that are right for you.
While all of our products are available in Texas, IBC Insurance Agency is also licensed in multiple states to meet your insurance needs. Please contact us online at https://www.ibc.com/personal/insurance/contact-us or by phone at 1-800-443-3852 to discuss your specific situation.
IBC Bank is a community bank, and IBC Insurance is a community agency. We can provide customized solutions for all of your insurance needs while providing the high level of customer service you deserve. Our access to numerous insurance companies gives us the flexibility to serve any size client. Become part of the IBC Insurance family today.
 

Investments

IBC Investment Services is your local and trustworthy source for a variety of investment products. We believe that the key to successful investing is a function of time, having a portfolio diversified across different asset classes, and recognizing the interrelationships between investment goals, insurance needs and appropriate tax strategies.
IBC Investment Services offers a variety of products to businesses including 401Ks, SEP IRAs, Simple IRAs, Profit Sharing, Pension Plans, Defined Benefit Plan 412(i) (Oklahoma customers only), and Key Employee Insurance (Oklahoma customers only).
Our investment professionals' background can be reviewed on FINRA's BrokerCheck http://brokercheck.finra.org.
If you have any questions regarding our investments products, please go to https://www.ibc.com/personal/investments/financial-consultants-and-staff
GulfStar Group is the leading middle market investment bank headquartered in Houston, Texas. The firm specializes in providing merger and acquisition advisory services, institutional private placements of equity and debt, and general corporate finance advisory services to companies with revenues or enterprise values typically between $25 million and $350 million. Since its formation in 1990, GulfStar has completed more than 400 assignments across a variety of industries. Through its merchant banking affiliate, the firm also makes equity and subordinated debt investments and serves as a transaction sponsor for acquisition-oriented growth strategies.