On the ibc.com website home page, click on Secure Sign In (located in the top left corner of the page) and enter your User ID and select sign in. Select "I am a new user". Enter your User ID and click submit. Select your secure access code preferred contact method. A secure access code will be delivered to you. Enter the secure access code you received in the secure access code field. Establish your new password. Verify/update your Online Banking Profile and submit. Read the Online Banking Agreement and click "I accept".
On the ibc.com website home page, click "Sign-Up". Enter your account number and account type. You will be asked to enter several verification tokens to help us better verify your identity in the future. Once you have done so, click continue. Upon validation of your information, you will be asked to obtain a Secure Access Code. Your profile information will be displayed for review. Next, the Terms and Conditions will be displayed for your acceptance.
The Secure Access Code is a one-time code that allows you to authenticate your Online Banking session when you log in. Your Secure Access Code will be delivered to you via e-mail, phone, or text. The one-time Secure Access Code is received within seconds but is only valid for 60 minutes.
If any of the contact information we have on file is inaccurate or out-of-date, you will not be able to proceed any further. Please contact Online Banking Support at 210-841-3000; be prepared to provide information to properly verify your identity.
No. However, if you choose not to register your computer, you will be asked to go through the security authentication process to obtain a Secure Access Code upon each log in. You should not register a public computer or a computer that others might use outside of your control.
Your log in credentials will reset within 24 hours. Please contact Online Banking Support at 210-841-3000 during normal banking hours (Mon - Fri: 8:30AM-5:30PM; Sat : 8:30AM -1:00PM; Sunday and Holidays: Closed) if this has occurred, and we will be happy to assist you.
To change your Online Banking password, first log in to your Online Banking account. Under Settings, click on Security Preferences. You will be asked to change your password: first enter your old password and then your new one. Then, enter your new password once more to confirm. Click change password.
Your IBC Bank Instant Issue Visa® Debit Card is provided and activated at the time you open your account at a branch. If you received your IBC Bank debit card by mail, call the number on the back of the card and select Option 1 to activate.
The app will inform you once the check or checks that you are depositing have been submitted. This does not mean that your deposit is complete. You should hold onto your deposited check until you see it posted on your account by checking online banking or on your bank statement. Checks may be rejected based on limits, quality of the image or other reasons found necessary by IBC Bank.
Your deposit may not be available immediately. For accounts opened less than 30 days, the funds will be available on the 11th business day after the day of deposit. For accounts opened greater than 30 days, the funds may not be available until the 4th business day after the day of deposit. If a hold is placed on your mobile deposit, you will receive an email with the specific availabiltiy of your deposit.
Yes. The system offers two-factor authentication requiring a Secure Access Code to complete the log in process. The system also has a built-in timeout feature that will log you out after 10 minutes of inactivity. Also, no account information is ever stored on your mobile device.
In the instance that your mobile device is lost, rest assured that no account data is ever stored on your device. You can have your mobile banking access disabled by calling 210-841-3000. It is best practice to refrain from storing your log in credentials on your device.
An IBC customer can make a wire transfer to a foreign country/recipient by providing the name of the recipient, the address including city, state, zip code and country; the name of the foreign beneficiary bank, address, city, state, country, where recipient has their bank account and identify if the account is in U.S. dollars or in foreign currency. The IBC customer is also required to provide the ABA # of the intermediary/correspondent bank in the U.S. where the foreign beneficiary bank does business in U.S. This expedites the process of sending the wire through the proper U.S. bank. Should the ABA # not be known, IBC Bank will locate the ABA # for the foreign beneficiary bank. If the recipient's account is held in foreign currency, Foreign Exchange (FX) services are offered.
Yes. At IBC Bank, we help facilitate your engagements in trade by offering Letters of Credits including Import or Domestic Letters of Credit, Export Letters of Credit, and Standby Letters of Credit. In order to qualify for Letter of Credit services, you must be an IBC deposit or loan account holder. For more information, please visit your nearest IBC Bank branch or visit https://www.ibc.com/international/other-services/letters-of-credit
Through MyIBCBank Online and our IBC Mobile App, you can deposit checks using the camera on your smartphone, *pay your bills, and transfer funds between your accounts. You can also deposit cash and checks at most of our ATMs (*Deposit limits apply. Deposits may be subject to a hold, and may not be immediately available, however, they will be processed just as those deposits conducted at any of our branches). You can view our banking demos here for more information.
We are observing social distancing guidelines which the local, state and federal government and the Centers for Disease Control and Prevention have established. Our floors are marked at six foot intervals, to point out where customers should stand as they wait their turn to approach the teller line. We have distributed an additional supply of hand sanitizers to all of our branches to mitigate the spread of germs, however, we encourage you to wash your hands before and after you visit any of our locations. We continue to ensure your access to uninterrupted banking services, either online, in person or via our motor banks for increased social distancing. Your health and wellness are our priority.
You can perform the following transactions at any of our motor banks: (1) checking/savings deposits, (2) checking/savings withdrawals, (3) check cashing, and (4) commercial change orders. To locate your nearest motor bank/drive-thru, please use our ATM/Branch locator: https://www.ibc.com/atm-branch-locator Please visit the branch lobby for transactions over $3,000. Non-customers should visit lobby to process transactions.
"Yes, you can deposit cash and/or checks at most of our ATMs*. Deposits may be subject to a hold, and may not be immediately available, however, they will be processed just as those deposits conducted at any of our branches. *Deposit limits apply; see Schedule of Fees and Services To find your nearest ATM with deposit capabilities, please use our ATM/Branch locator: https://www.ibc.com/atm-branch-locator."