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About IBC Bank

Doing More Since 1966

IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. Today, it serves as the flagship bank of International Bancshares Corporation. Since its opening, IBC Bank has grown from less than $1 million in assets to more than $11.8 billion, making it one of Texas' largest holding companies. We now serve about 89 communities throughout Texas and Oklahoma with over 185 branches and over 285 ATMs providing full service banking seven days a week. At IBC Bank we make banking convenient for our customers by offering late and weekend hours at many of our locations.
 

Engagement with J.D. Power

About IBC Bank
IBC Bank is pleased to announce its new engagement with J.D. Power, a global leader in consumer insights, data, analytics and advisory services that helps brands enhance and understand customer experience. J.D. Power has captured and interpreted the voice of the customer across many industries for almost 50 years. The company offers a full suite of branch service tracking, customer relationship studies, and benchmarking.
 
In 2018, J.D. Power began to measure IBC Bank's customer satisfaction with the service quality provided across our branch network. Through this engagement, J.D. Power is periodically surveying all our customers in regards to your satisfaction with IBC Bank's products, branch quality and services, ATMs and online/mobile banking services.
 
You can expect to receive emails or telephone calls inviting you to complete a customer satisfaction questionnaire. Surveys are being conducted in both English and Spanish.
 
Through this engagement, we continue to apply our We Do More motto by more accurately measuring the quality of service we provide. Our mission is to enhance our service skills and provide a great customer experience. In order to fulfill our goals, we need to conduct customer satisfaction surveys that allow us to understand how we can serve you better. Your feedback gives us your point of view and it will be used to support initiatives to improve our products and customer experience in our branches and digital banking services.
 
We encourage you and all our customers to participate in our surveys. IBC Bank is committed to provide a great customer experience. With your feedback, we will be able to stay committed and understand how we can improve our service and the overall IBC Bank Experience. If you have any questions about our engagement or our participation in this study, please call the IBC Bank Customer Service team at 1-888-999-1091. If you would like to opt out of future survey offers, please visit this site: http://businesscenter.jdpower.com/OptOut.aspx.
 
Your feedback is our most valuable asset.
 

At a Glance

Description

International Bancshares Corporation is a financial services company headquartered In Laredo, Texas on the border between the U.S. and Mexico. It has about $11.8 billion in assets and operates a network of commercial banks in more than 89 Texas and Oklahoma communities. In addition IBC owns subsidiaries in the insurance, investment banking and the mortgage lending industries.
 
Founded: September, 1966
Headquarters: Laredo, Texas
Website: www.ibc.com
Chief Executive: Dennis E. Nixon, Chairman and CEO
Motto: We Do More
Facilities: Over 185 bank branches and over 285 ATMs in about 89 Texas and Oklahoma cities, including Houston, San Antonio, Corpus Christi, McAllen, Oklahoma City, Tulsa, Lawton, Austin, Brownsville and Zapata.
Workforce: 3,000+ diverse employees including at officer level.
Stock: International Bancshares Corporation is traded on the Nasdaq Stock Exchange (NASDAQ: IBOC)

Subsidiaries

  • International Bank of Commerce (branch network)
  • IBC Insurance Agency, Inc.
  • GulfStar Group (Investment Banking)
  • First Equity Corporation (Mortgage Lending)
 
 

Products and Services

  • Checking Accounts
  • Savings Accounts
  • Certificates of Deposit
  • Mortgage Loans
  • Personal Loans
  • Commercial Loans
  • ATM Services
  • IBC Bank Online with Bill Pay
  • 24-Hour Banking by Phone on IBC Voice
  • 7-Day Banking
  • Extended Banking Hours
  • Investments**
  • Insurance Policies***
  • Trusts and Estate Planning
  • Letters of Credit
  • Foreign Exchange
  • Wire Transfers
  • International Trade Services
  • Personal Private Banking
 
 
**Not FDIC insured. May lose value. No bank guarantee.
***Products distributed by IBC Insurance Agency, Inc., a wholly owned subsidiary
 

Business Philosophy

Superior products and services tailored to the specific needs of our customers.
"Prompt Response" - whether that means traveling to a customer's place of business, or working far beyond the mythical banker's hours.
Providing the right connections internationally and statewide, offering our customers the resources and relationships we've spent decades developing.
And, most importantly, IBC's dedication to the growth and success of our customers.