You can view your transaction history & reload your IBC Bank Visa Cash Card online. Register it at www.ibcvisacashcard.com to access your account balance information online. If you do not have internet access, call 1-866-436-1965, 24 hours a day, 7 days a week. Balance inquiry fees may apply. Refer to the terms and conditions for specific fees.
Yes, but you must let the cashier or merchant know the amount you want to pay on your IBC Bank Visa Cash Card and then pay the remainder through other means. Failing to tell the cashier or merchant while trying to make a purchase for more than the remaining amount will cause the transaction to be declined.
Yes, the card can be used to withdraw cash from ATMs across the country and anywhere you see the PLUS or Visa logos. The PIN can be selected by calling 1-866-436-1965. Transaction fees may apply. Refer to the terms and conditions for specific fees.
Yes. If you use your card in a foreign country or in a transaction involving a currency other than U.S. dollars, then each transaction will be converted to U.S. dollars under regulations established by Visa International. A 3% multi-currency conversion fee for foreign currency transactions will be added to the transaction amount. Please refer to the terms and conditions for further details.
The card terminal at the "pay at the pump" stations checks if your IBC Bank Visa Cash Card has enough funds left to pay for an "average purchase of gas". If your cash card does not have enough money to pay for an average amount, your attempt to pay at the pump will be declined. The average gas purchase amount changes just as retail gas prices change. This check is in place to prevent people from spending more than the balance left on the cash card. We recommend that you prepay the dollar amount of gas you want to purchase to the cashier.
Restaurants have programed their card terminals to account the food server's tip in addition to the total amount of the overall bill. The card terminals are typically programmed by restaurants to "up charge" the tip amount (usually between 15% - 20%) based on a percentage of the total bill. This "up charge" is to ensure you have available funds to cover the total of your food bill plus tip. However, you will not be charged this "up charge" if you choose to pay a different tip amount or pay the tip in cash. Your cash card balance will reflect the total that you sign on the restaurant receipt.
The Secure Access Code is a one-time code that allows you to authenticate your Online Banking session. Your Secure Access Code will be delivered to you via e-mail, phone, or text. The one-time Secure Access Code is received within seconds but is only valid for 60 minutes.
If all of the contact information we have on file is inaccurate or out-of-date, you will not be able to proceed any further. Please contact Online Banking Support at 210-841-3000; be prepared to provide your email, cell phone, and/or home phone.
Safari (Desktop) 7 and up for OS X 10.9(Mavericks) & higher
Safari (Mobile) 5 and up for iOS 10 & higher
Android (Mobile) Lollipop 5.0 & higher
The browsers listed above have been tested and provide a reliable banking experience. Some of the listed browsers may have slight behavioral and cosmetic differences. We recommend always using the latest versions of Internet Explorer, Safari, Chrome, and Firefox. Click here to download the latest browsers.
If you choose not to register your computer, you will be asked to go through the security authentication to obtain a Secure Access Code upon each log in. You should not register a public computer or a computer that others might use outside of your control.
The app will inform you once the check or checks that you are depositing have been submitted. This does not mean that your deposit is complete. You should hold onto your deposited check until you see it posted on your bank statement. Checks may be rejected based on limits, quality of the image or other reasons found necessary by IBC Bank.
Typically checks will become available the next business day if deposited before 7 PM Central time. You can view your depositor's agreement for full details. ALL DEPOSITS ARE SUBJECT TO HOLD. THIS INCLUDES PAYROLL CHECKS
Yes, the system offers two-factor authentication requiring a Secure Access Code to complete the log in process. The system also has a built-in timeout feature that will log you out after 10 minutes of inactivity. Also, no account information is ever stored on your mobile device.
In the instance that your mobile device is lost, rest assured that no account data is ever stored on your device. You can have your mobile banking access disabled by calling 210-841-3000. It is best practice to refrain from storing your log in credentials on your device.
The service itself is free; however, some expedited transactions do have minimal fees. The fee will be clearly listed on the screen. Only some payees offer the expedited services. Click here to view the Schedule of Fees.