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IBC Bank Community

Beyond Banking - Your Health and Wellness are our Priority

We continue to evaluate the best way to serve our customers as well as to implement strategies to limit the spread of disease. The financial services sector is identified as Critical Infrastructure Sector by the Department of Homeland Security.  Consistent with the President's guidelines, workers of financial institutions are critical to maintaining safe and efficient financial services and ensuring citizens have access to financial transactions and services that are necessary to conduct their daily lives.  

Therefore, we are observing social distancing guidelines which the local, state and federal government and the Centers for Disease Control and Prevention have established.  When you visit our lobbies, we will only allow 10 customers in that particular space.  Furthermore, our floors are marked at six foot intervals, to point out where customers should stand as they wait their turn to approach the teller line.  We have distributed an additional supply of hand sanitizers to all of our branches to mitigate the spread of germs, however, we encourage you to wash your hands before and after you visit any of our locations.

We continue to ensure your access to uninterrupted banking services, either online, in person or via our motor banks for increased social distancing.

Suggested use of technology:
1. Use your debit card at the point of sale instead of exchanging cash.  Set up your IBC Bank debit card on your mobile wallet for contactless payments using your mobile phone.
2. Many of our ATMs now take cash and check deposits.   Please visit our ATM locator on ibc.com for locations near you.  
3. Mobile banking app can be used to deposit checks using the camera on your smartphone.  All check deposits via your mobile phone or at the ATM will be processed just as those conducted at any of our branches, with same hold times if any. 
4. Pay all your bills IBC Bank Mobile app or MyIBC Bank Online, without having to leave your home.
5. Through the desktop version of MyIBC Bank Online, you can also transfer funds between your accounts - including those at other financial institutions. 
6. For more information you can view our Online Banking demos on ibc.com.    
7. Stay posted with up-to-the-minute information on our website at ibc.com and on our social media channels via Facebook and Instagram.  Please visit ibc.com for regular updates to our Hours of Operation.  

At IBC Bank, We Do More to serve our customers and community and to limit the impact of COVID-19 on our daily operations.  Safeguarding our customers and employees is of maximum importance to us.
 
 

COVID-19 Questions for ibc.com

Q. What are IBC Bank's measures in response to COVID-19?
A: We are observing social distancing guidelines which the local, state and federal government and the Centers for Disease Control and Prevention have established. Our floors are marked at six foot intervals, to point out where customers should stand as they wait their turn to approach the teller line. We have distributed an additional supply of hand sanitizers to all of our branches to mitigate the spread of germs, however, we encourage you to wash your hands before and after you visit any of our locations. We continue to ensure your access to uninterrupted banking services, either online, in person or via our motor banks for increased social distancing. Your health and wellness are our priority.
 
Q. Are IBC Bank lobbies open?
A: Yes! Our branches remain open with new operating hours. To locate your nearest branch, please use our ATM/Branch Locator: https://www.ibc.com/atm-branch-locator
 
Q. What transactions can I perform outside the branch?
A: Through MyIBCBank Online and our IBC Mobile App, you can deposit checks using the camera on your smartphone, *pay your bills, and transfer funds between your accounts. You can also deposit cash and checks at most of our ATMs (*Deposit limits apply. Deposits may be subject to a hold, and may not be immediately available, however, they will be processed just as those deposits conducted at any of our branches). You can view our banking demos here for more information.

*See Schedule of Fees and Services.
 
Q. What transactions can I perform at a Motor Bank?
A: You can perform the following transactions at any of our motor banks: (1) checking/savings deposits, (2) checking/savings withdrawals, (3) check cashing, and (4) commercial change orders. To locate your nearest motor bank/drive-thru, please use our ATM/Branch locator: https://www.ibc.com/atm-branch-locator. Please visit the branch lobby for transactions over $3,000. Non-customers should visit lobby to process transactions.
 
Q. Am I able to perform cash and/or check deposits at any of your ATMs?
A: Yes, you can deposit cash and/or checks at most of our ATMs*. Deposits may be subject to a hold, and may not be immediately available, however, they will be processed just as those deposits conducted at any of our branches. *Deposit limits apply; see Schedule of Fees and Services. To find your nearest ATM with deposit capabilities, please use our ATM/Branch locator: https://www.ibc.com/atm-branch-locator
 
Q. Is IBC Bank offering credit card financial relief?
A: To learn more about our IBC Bank Credit Card relief program, please call 855-550-9125 with any questions.
 
Q. Is IBC Mortgage offering payment relief?
A:To learn more about mortgage payment relief, please email your hardship and loan number to [email protected]" or call 1-800-562--6408
 
Q. How can I get a hold of an IBC Bank staff member?
A: You can call our branches with any questions. To locate your nearest branch, please use our ATM/Branch locator: https://www.ibc.com/atm-branch-locator