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Lost or stolen cards

The keys to your safety are awareness, prevention, and rapid-response. Help yourself when using your debit card, ATM card, and credit card by following the safety tips below.
 
If your card is lost or stolen, or if you suspect fraudulent activity on your card, please call us immediately.
 

For lost or stolen ATM/Debit cards:

Call one of the following Visa toll free numbers depending on the type of ATM/Debit Card.
 
Card type Toll Free Number
Domestic Personal 1-866-902-5860
Domestic Business 1-866-902-5861
Foreign Direct from Mexico 001-844-847-2105
or Outside of Mexico 1-866-902-5936
 
ATM/Debit Card Safety Tips
 
 
  • Please sign your card upon receipt
  • Destroy your old card when it expires or when your new card becomes effective
  • Always observe your surroundings before conducting an ATM transaction
  • If you see anyone or anything that appears to be suspicious at that ATM, leave the area at once
  • View your statements online
  • Verify that your ATM/Debit Card is returned following any purchase(s) you make
  • Never leave your ATM/Debit Card receipts at the checkout counter
  • Check your statements and watch for fraudulent activity
  • Keep your card out of sight
  • Never lend your card to anyone
  • Take a companion along when using an ATM-especially at night
  • Minimize time spent at the ATM by having your card out and ready to use
  • When using a drive-up ATM, keep your engine running, the doors locked, and the windows up at all times while waiting in line
  • If an ATM is obstructed from view or poorly lit, go to another ATM
  • Remember to pick up your ATM receipts before leaving the ATM
  • Put away your card and cash after completing your transaction
  • Check your receipts against your monthly statement to guard against ATM fraud
  • Treat your ATM/Debit Card like cash
  • Report suspicious behavior
  • Be cautious when giving out your card number over the phone
 
 

Call IMMEDIATELY if your credit card is lost or stolen!

Card type Toll Free Number
IBC International: Consumer and Business Credit Cards Domestic: 1-888-903-0147
International: 001-888-903-0147
IBC/FBC Consumer and Business Credit Cards 1-800-444-6938
 
Credit Card Safety Tips
 
 
  • Please sign your card upon receipt
  • Destroy your old card when it expires or when your new card becomes effective
  • Choose to view your statements online
  • Monitor your online statements
  • Verify that your credit card is returned following any purchase(s) you make
  • Never leave your credit card receipts at the checkout counter
  • Check your statements and watch for fraudulent activity
  • Keep your card out of sight
  • Never lend your card to anyone
  • Keep a list of all your card account numbers as well as telephone numbers to call if your cards are ever lost or stolen
  • Make sure that your credit cards contact information is in a secure place and separate
  • Be cautious when giving out your card number over the phone
 
 
Additional Safety Tips
 
 
  • Memorize your Personal Identification Number (PIN). Do NOT write it on the back of your card or keep it with you. Never give your PIN to anyone
  • Do not disclose information about your card over the telephone
  • Never disclose information about your card in response to an unsolicited email or request. This is better known as "Phishing." To learn more, click on the Computer Security and the Fraud Prevention tabs
  • Make certain your Internet shopping sites are secure
  • Protect your card's magnetic stripe
  • Look for possible fraudulent devices attached to an ATM
  • Save your receipts so that you may verify all of your transactions. Report any unauthorized transactions immediately. Once you have verified all of your transactions, shred/tear up all receipts, and discard them at home
  • Shred printed statements as soon as you've verified the information